fileShield
fileShield
Agentic case management for insurance and financial services
Agentic case management for insurance and financial services
fileShield turns nuanced, context-heavy consumer data into validated, governed intelligence that FSI service providers can trust. So you can scale with agility, localize quickly, and differentiate on customer experience whilst only paying for delivered outcomes, not effort.
fileShield turns nuanced, context-heavy consumer data into validated, governed intelligence that FSI service providers can trust. So you can scale with agility, localize quickly, and differentiate on customer experience whilst only paying for delivered outcomes, not effort.
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Trusted across enterprises
Trusted across enterprises
Agents & Core capabilities
Agents & Core capabilities
The intelligence layer that harmonizes agent workflows into a single governed platform
The intelligence layer that harmonizes agent workflows into a single governed platform
Case intake
Claims
Policy ops
Underwriting
KYC
Case intake
Claims
Policy ops
Underwriting
Onboarding
Route & log cases as they enter your inbox
Capture cases from an email/API source
Read the email thread and its attachments as one conversation. Identifies intent, urgency, customer, product and risk, then extracts case facts and detects missing information.
Categorize and route by case type
Matches the correct case type, owner and next workflow. Drafts an appropriate acknowledgment.
Automatically log new cases
Create a case with unique identifier and populate with collected data.
Automate SOP-driven claims processing workflows
Verify document completeness
Understand how claim package files are related, review for missing proof and surface any suspicious evidence.
Assess policy coverage
Test the claim against policy terms and eligibility
Evaluate claims for review & investigation
Low-complexity cases are routed for STP, while non-STP cases are reviewed with human-in-the-loop checks
Generate assessment report
Decision-ready assessment and audit evidence is delivered for straight-through action or human review.
Strengthen policy operations management
Ingest policy packets
Recognise new-business, renewal, endorsement and servicing packets, and identify the document and form version.
Understand what changed
Read clauses, limits, schedules and parties, then compare against the approved policy and existing record.
Validate the update
Detect missing or contradictory information and confirm the change is complete and consistent.
Post or flag exceptions
File the correct policy data and documents into the policy admin system, or return an actionable exception.
Streamline commercial underwriting
Centralize underwriting sources in a single record
Ingest broker emails, customer profiles, UW guidelines and risk data into one connected record.
Validate documents against guidelines
Normalize data, flag missing information and use Forensics to surface inconsistencies across documents.
Route to various authority levels for risk assessment
Validate against UW and RI guidelines, score risk and route approvals to the right authority.
Draft policy and pricing recommendations
Prepare decision-ready policy report with risk narratives, pricing recommendations and quotation model.
Automate KYB / KYC workflows with assurance
Verify document packs
Ingests identity, company, ownership and supporting documents, extracts and resolves people and entities, and flag for suspicious evidence or poor document integrity.
Resolve any discrepancies and assess for risk
Builds the ownership and beneficial-owner picture, compares declared information with approved external data, and detects missing evidence and contradictions.
Generate risk assessment record
Traceable risk and evidence summary is delivered for audit, human review when necessary across the compliance workflow.
Route & log cases as they enter your inbox
Capture cases from an email/API source
Categorize and route by case type
Automatically log new cases
Automate SOP-driven claims processing workflows
Verify document completeness
Assess policy coverage
Evaluate claims for review & investigation
Generate assessment report
Strengthen policy operations management
Ingest policy packets
Understand what changed
Validate the update
Post or flag exceptions
Streamline commercial underwriting
Centralize underwriting sources in a single record
Validate documents against guidelines
Route to various authority levels for risk assessment
Draft policy and pricing recommendations
Automate KYB / KYC workflows with assurance
Verify document packs
Resolve any discrepancies and assess for risk
Generate risk assessment record
fileForensics
FEATURED
Flag fraud at ingestion
Verify the integrity of every claim submission or onboarding application with a rigorous 8 discipline checklist that goes above industry standards, for early signs of tampering, synthetic-content and inconsistencies.
fileForensics
FEATURED
Flag fraud at ingestion
Verify the integrity of every claim submission or onboarding application with a rigorous 8 discipline checklist that goes above industry standards, for early signs of tampering, synthetic-content and inconsistencies.
Why fileShield
Why fileShield
Why FSI enterprises choose to build with fileAI
Why FSI enterprises choose to build with fileAI
More than automation, fileShield is designed to stay reliable as complexity, volume, and scrutiny increase.
Scalable for enterprise-level production
Built for scale from day one, fileShield processes more files for less, so production across new markets, lines, and volumes doesn’t mean multiplying your AI spend along with it.
Built for scale from day one, fileShield processes more files for less, so production across new markets, lines, and volumes doesn’t mean multiplying your AI spend along with it.
Built-in fraud detection
Every file is screened for tampering, manipulation, duplication, and synthetic content before it ever reaches a workflow. Every action, decision, and approval logged and traceable.
Every file is screened for tampering, manipulation, duplication, and synthetic content before it ever reaches a workflow. Every action, decision, and approval logged and traceable.
Compounding and repeatable intelligence
When workflows run on a single platform instead of fragmented tools, it enriches your business’ unique knowledge base with every run — one you can draw on to adapt products and localize faster across markets.
When workflows run on a single platform instead of fragmented tools, it enriches your business’ unique knowledge base with every run — one you can draw on to adapt products and localize faster across markets.
“Just one month into our project, fileAI is reducing our claims processing time by 60% and claims operating expenses by 18%.”
Enny Halim
EVP Business Development & Digitalization at MSIG
Read the full story
90%
Time saved
100%
Precision in ERP integration
“Just one month into our project, fileAI is reducing our claims processing time by 60% and claims operating expenses by 18%.”
Enny Halim
EVP Business Development & Digitalization at MSIG
Read the full story
90%
Time saved
100%
Precision in ERP integration
Ready to streamline case management with trusted AI workflows?
Schedule a consultation with our fileShield specialists.
Explore the next best opportunities for automation to improve control, speed, and operational efficiency.
Ready to streamline case management with trusted AI workflows?
Schedule a consultation with our fileShield specialists.
Explore the next best opportunities for automation to improve control, speed, and operational efficiency.
Book a personalized demo
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