Building fileAI in Malaysia

Launching a new office is a milestone that reflects both ambition and execution. In a short span of time, we’ve grown from a two-person team into a fully operational office of over a dozen, while building the infrastructure needed to support it. This achievement is a testament to the dedication of our unrelenting hiring managers and the exceptional hustle of our office manager, Jacky.

Having a strong local presence fundamentally changes how we operate. It allows us to support the entire customer journey directly and build deeper relationships with the businesses we serve. More importantly, being on the ground creates a tight feedback loop. We can now localize our offerings rapidly. For example, we have rapidly learnt how fileLedger - our finance-focused product line built on fileForge - to meet the specific needs of the Malaysian market faster than ever before.

Moving beyond manual back-office processes

Small and medium enterprises (SMEs) are the backbone of the Malaysian economy. They account for 97% of all businesses and employ nearly half of the national workforce. Despite this massive footprint, many of these organizations remain weighed down by manual back-office tasks. While larger competitors have modernized their operations, local SMEs often struggle to find scalable solutions.

This creates a significant category gap. Organizations need more than basic document extraction. They need systems that understand, decide, execute, and learn. Much like our enterprise clients they need fileForge.

The Petsmore example

Petsmore recently recognized the need to upgrade their operational layer. After evaluating the market, fileAI emerged as the clear answer to their workflow challenges.

By leveraging our AI-native platform, Petsmore can unify data capture, preparation, governance, and orchestration into auditable, SOP-driven workflows. This technology transforms fragmented, unstructured supplier documents into trusted, validated, and reusable process intelligence. fileForge delivers enterprise-grade automation without the extreme cost or complexity that typically blocks SME adoption.

For Petsmore, this integration translates directly into measurable business outcomes. They now benefit from faster invoice processing, a sharp reduction in errors, and full decision traceability. Most importantly, they gain the confidence that their suppliers will get paid on time, every time.

“We are committed to improving operational effectiveness, enhancing traceability, and ensuring timely payments. fileAI emerged as a clear answer to improve our processing speed and accuracy, and reduce delays caused by missing or inaccurate documents,” says Lim Yau Hui, Director at Petsmore.

Our Head of Revenue, Yee Huang, notes the broader industry impact: “Retail SMEs across Malaysia are caught between legacy systems and the pressure to modernise. Petsmore had the courage to act decisively. With fileAI, they’re not just fixing a process, they’re building an intelligence layer that will compound in value as their business grows.”

Shape the future of fileAI in Kuala Lumpur

The work we are doing in Malaysia is just beginning. We are actively building a team that will help enterprises turn complex files into autonomous, auditable workflows that learn and improve over time.

We are continuing to hire in Malaysia, with nearly 10 open roles currently available across engineering, delivery, and design. If you want to help us define the next operating layer for modern organizations, we want to hear from you. Explore our open positions and apply today at https://www.file.ai/careers.