Company overview

Company name: Koala
Industry: Retail and eCommerce
Location: Australia
Company size: Publicly listed on the ASX, 201 - 500 employees
Products used: fileLedger
Use Cases: Supply Chain Workflows

About the company: Koala is an Australian retail and eCommerce powerhouse specializing in sustainable and thoughtfully designed furniture with over 42,250 5-star review on YOTPO.

Koala’s objectives

Driven by their mission “better furniture experiences, designed with the world in mind,” the Koala team continuously seeks the most effective solutions across functions to maintain a world-class technology and fulfillment platform that delivers exceptional service.

When Koala discovered fileAI, they were experiencing consistent month-over-month growth across multiple markets and simultaneously launching new products. However, their progress was hindered by increasingly complex and time-consuming supply chain processes. Compounding this, their existing approval procedures were disorganized, fragmented, and confusing, preventing Koala from executing their expansion plans as swiftly as desired.

Koala’s key goals for fileAI:

1. Increase data accuracy across supply chain operations

2. Improve supplier relationships

3. Automate multi-level approval workflows

4. Integrate seamlessly with NetSuite

fileAI’s results

With fileAI’s plug-and-play NetSuite integration, Koala has fully automated its supply chain workflows — including AP invoice, POS processing, POD capture, and GRN matching — all seamlessly within the NetSuite ecosystem.

With fileAI, Koala now automatically processes over 10,000 files monthly. This helps them save 100+ hours every month on manual data entry and repetitive supply chain workflows, which in turn enables them to consistently meet weekly supplier payment deadlines.